The Turnchapel Pong Reporting scheme has now closed
Thank you for seeking to report an odour incident to South West Water (SWW).
The scheme, which ran for twelve months from 6 March 2022 to 26 March 2023, has now closed. During that period, we received around 160 Pong Reports from residents and visitors alike.
The purpose of the scheme was to collect data to demonstrate to SWW the scale of the problem, and to provide geotagged data to help them understand where the problem is worst, i.e. where to dig.
An analysis is being performed, and will be published to the TRA website (turnchapel.org) before being presented to SWW. In the meantime, if you wish to report a pong incident to SWW, please use the button below and choose your preferred channel to make a report.
Complain To SWW
Important: To make sure that our reports do not get 'lost', SWW has allocated us a reference number
Please make sure you use – Turnchapel Pong report, Ref. No. 9963449. If there is an emergency you must contact SWW directly by telephone on their 24 Hour Emergency helpline: Tel: 0344 346 2020